"She wanted life to return to what it was before the kidneys were closed."
The wife of Scots Radcliffe, Gina Ravens, waited four years on the list of transplants for the rescue authority.
The 62-year-old was on dialysis three times a week.
Then, in the early hours of the new year 2017, she received the call she was waiting for – a kidney was available.
"It was like Christmas again for her," says Scot. "When I called, I connected her to the dialysis machine. She began to open, dress and go."
Gina went to a hospital in Oxford.
"She was ready and they said that as soon as they found the bed for her, they would start preparing for surgery. Every half hour she convinced her that everything would be fine," said Scott.
But later in the afternoon, Gina got some ruinous news.
"They came in and said that they could not find the bed for her and that she would have to go home."
Gina's transplant was canceled and, as he understood, the organ was waste.
The Oxford NHS Foundation Trust said it could not comment on individual cases, but said that "decisions taken in terms of care for each individual patient are taken by doctors who care for them in the best interest of this patient."
She added that most transplants did not require an intensive care bed last year and is used to adjust the increasing number of transplants.
For Scott, the idea that the donated organ has not been used is very difficult.
"I can not help but I think the family who donated the kidney would be destroyed just like me, if not more."
& # 39; Breakthrough & # 39;
Although rare, Gin's example is not unique.
Prof. Nizam Mamode is president of the Surgical Department at the British Transplantation Society. The program said that the transplant service was "more than just creaking".
He said that the availability of intensive care beds, difficulties in accessing operating rooms, lack of staff and the provision of services that go beyond hourly times have added pressure on services that seek to keep up with demand.
"I think it really is at a turning point. I think that people can not work for a long time on this basis, and I think it really needs some urgent action.
"The transplant was very successful. The number of transplants has increased by about 50% in the last eight to ten years, but the workload has increased for everyone."
Professor Mamode said that the transplant team is under "very, very important" stress, with surgeons regularly working extremely long-term changes without rest.
From next year, adults in England will be considered potential donors, unless they decide to opt out or are excluded.
But the impact assessment carried out by NHS Blood and Transplant (NHSBT), which was obtained by the Guardian newspaper and seen by the BBC, found that the system was under pressure.
It found that organs for organ tracing experienced "exceptional stress". She added that, although it will take several years before the full effect of the changes will be felt, "transhipment capacities are already difficult to meet demand in some units".
A spokeswoman for the Welsh Government said that there were rare cases where authorities could not be obtained due to lack of capacity, but everything that was possible to avoid was done.
They added that they work with NHSBT and hospitals in the United Kingdom, "to ensure the highest possible donations and organ transplants within existing resources".
In the meantime, the Scottish Government has said that the capacity problems facing parts of the NHS in England "are not transmitted to the Scottish transplants" but continue to closely monitor the situation and add that "in Scotland it is very rare that the transplantation unit discards the organs due to capacity problems ".
In Northern Ireland people are currently deciding to donate organs and tissues.
Prof Mamode says that the change in legislation in England is good news for patients, but capacity problems have already affected.
"We are aware of some cases throughout the country where, due to lack of capacity, the body was not transplanted at the end, because once you survive for a very long time, the body is no longer suitable for transplantation – this is a rare event, but this has happened."
NNS Blood and Transplantation (NHSBT), which provides transplant services across the UK, said that it is not possible to provide data on how many times the body was not used due to capacity problems.
Scott says that the fact that the operation of his wife Gina did not go on left "devastated".
"She kept him together long enough to come home, sit down and start screaming. She thought she would be four more years if she even got another kidney or another kidney chance."
Gina had a successful transplant, later she was infected and died in February 2017.
The representative for health and social welfare said that the new consensus system will save hundreds of lives every year.
"We fully understand this approach, which will be a challenge for resources, including staff. Therefore, we invest an additional 34 billion pounds a year in monetary terms in the NHS until 2023/24 and we will have a 12-month transition period to allow for all the necessary preparations .
Sally Johnson, Chief Executive and former Director of NHSBT donation and transplantation, said: "Organ donation and transplantation is a very sensitive, demanding and intense work environment where time is critical.
"Every minute counts to ensure that the donation is not waste, which means that we work consistently under pressure."
She added that they expect the number of organ donors and transplants to increase as the change in the law enters into force, but said that the NHSBT "is working with all the organizations involved to ensure that the necessary resources are available in order to making the best use of any donated body ".
You will hear 5 Live Investigates at 11:00 GMT on Sunday 24 March and later on BBC Sounds.