HOLIDAYMAKER was almost overcooked when she saw her hot bath in the cabin.
Travel companies promote holidays with glamorous shots when the right accommodation has collapsed, the construction site or completely elsewhere, according to the consumer group Katera ?.
Reporting various holiday companies to the Advertising Standardization Authority (ASA) regarding the claims that the images used to advertise hotels and villas were different from actual buildings.
One party, Linda Allsop, complained that she had arrived at the hotel by the beach, which she booked through Holiday Hypermarket – and directed it across the street.
She said that Levante Park was advertised as "on the beach", instead of two minutes walk, with pictures of Levante Hotel, which were used online instead of the correct hotel.
Linda told Kateri: "I was in complete disbelief that I did not stay in the picture of the hotel."
The website has since been updated to say that it is "close to the beach" and that it has pictures of the right hotel, but Which? this was reported by ASA, which stated that it was misleading customers.
Francesca Brown, a fugitive, also complained when she booked a "VIP" cottage with a hot bath on the island of Wight through Hoseasons.
On the website, images of hot baths on green grass, surrounded by flowers, were shown on the site. In fact, it was on the plot of grass, covered with weeds and cigarless cigarettes, surrounded by negatives.
She said, "It was more like a backyard than a premium cabin."
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Francesca received a compensation of £ 86 – about 15 percent of vacation costs.
Other tourist complaints also include one of Robert Thompson, who found his hotel in Rhodes, which was completely broken, with rustling deckchairs and a handle on a balcony door that fell into his hand.
After a lengthy complaint procedure through the Association of British Travel Agencies (ABTA), he received 500 euros in compensation for the situation at the Castello di Rodi Hotel.
Another traveler complained that the five-star Movenpick hotel in Dubai, alongside major construction works, was a crane that ran over the pool.
It was booked through Travel Republic, which rejected the request for reimbursement, with a warning on "complementary parts" on the website. Which one? it was found that the warning was only in the small print at the bottom of the payment page.
Rory Boland, Which? The travel editor said: "Although there are some signs of observation that need to be kept in front of the book, no one is immune to falling for an idyllic set of promotional photos.
»Hotels and places for reservations must not mislead tourists with promises they can not keep. If your hotel is far from what you expected, you have the right to move or refund, so do not be afraid to use it. "
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A Tui representative said that he "took all the feedback from customers seriously" and "reviewed the content on his website" in order to find possible improvements.
Hoseasons said: "The pictures of the site are representative of the user experience, although in some cases we find that there are differences in the outer space. We check the current images to ensure that they give a clear overview of the page and will remove all that we believe are not in line with our guidelines. "