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Apple's customer details how he drove Apple twice to court – and won in both cases



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One of the great things when you buy a Mac – or any other Apple product – is that problems can be easily diagnosed and repaired by taking them to the nearby Apple Store. Most of each Apple product has a limited one-year warranty, which usually covers most of the damage or damage cases.

Sometimes Apple's repair process does not work exactly as it was designed. And although there is certainly no shortage of stories involving Apple repair experts that provide free repair for devices that are not included in the one-year warranty, there are also stories that include oversized repairs professionals that give consumers unnecessarily difficult times.

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At the last minute, the recent announcement on Apple underlined the details of the frustration of the MacBook Pro owner when he tried to enter the device for what he thought would simply repair the screen.

The owner of the MacBook Pro of the computer noticed that the screen on his computer was cracked, which Apple earlier admitted to some MacBook Pro models in 2017. t

With one month remaining guarantee, the owner booked a meeting at the Genius Bar. When he was there, Apple's technician examined the problem and said that Apple would fix the problem for free. Only a few hours later, the owner of the MacBook Pro received an email stating that the device was damaged due to water and that it would have to pay for a brand new logic.

However, the rotation is that the owner persistently claims that the water never came into contact with his device.

I care about my items and my MacBook has always been in the protective case, in the bag, where does the water come from? Unfortunately, he could not tell what was damaged (because Macbook was still doing well) or where I could come from, knowing that I never got in touch with water.

The MacBook Pro computer owner refused to pay for replacing a logical board that he did not need and evaluated the device from a third party and learned the following:

I discovered that what Apple calls the sensor is actually a piece of paper (officially called Liquid Contact Indicators), which changes the color from white to red in the presence of moisture. I emphasized this: in the presence of moisture.

There is no need for a liquid or water damage to trigger a "sensor", but only the humidity caused by, for example, transferring a computer from a well-heated room outside, in winter.

Last but not the least, the MacBook Pro owner took Apple to court, probably in an effort to fix the screen for free, and finish the win. On the way, he described in detail how Apple made some shadow legal maneuvers.

There are definitely more juicy details about the story – including another (!) Lawsuit – and here it is worth checking out completely.

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