Something what the doctor said? Recording appointments allows you to go back



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Talk to your doctor and they just told you that you have cancer. You're in shock and it's hard to accept anything else that the doctor says during the rest of the meeting.

Researching bad news can affect the ability of people to understand and absorb information. More specifically, this affects the processing of information and the formation of memory.

People who feel ill and coped with difficult health conditions will often find it difficult to remember important and complex health information. This may include diagnosis, prognosis, treatment plans, appointments, and when you are taking medication.



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Since the 1970s, researchers have experimented with medical consultation with sound recording to combat this problem.

Numerous studies and reviews have since found that patients who have a personalized medical consultation feel that their opening and understanding has improved.

We do not yet have evidence that would directly link the recording of medical consultations with improved health outcomes. However, we know that people who understand and remember important medical information better know the scheduled appointments, decide on the best treatment options and take the medication properly.

This is commonly referred to as health literacy, and people with higher medical literacy are known to improve health outcomes. Therefore, we have a good reason to believe that the recording of medical examinations could have a positive impact on long-term human health.

Would you be able to record medical appointments?

While most medical research surveys were conducted with people diagnosed with cancer, this process could help each person in all health conditions.

People who speak English as a second language find medical surveillance videos particularly useful.

Consultative images are not only useful for patients. Family members and friends often play an important role in the care of a loved one who is ill. Shots give them the opportunity to be involved and informed – even if they can not personally attend the meeting – because the recordings can be easily exchanged.

Patients in a recent study described the use of the video to reproduce important parts of their family in order to recall the words they were looking for and to ask questions asked by a doctor.

You may want to record a medical examination so you can share information with your immediate family members.
From shutterstock.com

In addition, images have been shown to improve patient confidence and satisfaction with their doctor.

Health professionals, including doctors and nurses, consider that recording shots are useful for patients and improve the care they can provide.

Patients have described which meetings are most useful for recording. These include appointments when diagnosed with medical conditions, appointments to discuss important information, or meetings where treatment plans are being prepared. Others feel that it would be useful to record every meeting for them.

The best thing about the shots is that they are under the control of a patient, so they can be done and used in the way that best suits the person.



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Ethical aspects

People are already using mobile phones to record medical appointments. One study from the United Kingdom showed that 69% of people were interested in recording calls on their phones.

Although this is usually done with the permission of a doctor, it is sometimes hidden. This can reduce trust and openness, which should characterize every relationship between a doctor and a patient, and in some countries it may even be unlawful.

Therefore, always consult a doctor before taking the shot.

It is important that if the health service approves and provides a way to record your medical consultations, this clip is treated as part of your medical records.

According to the law in Australia, hospitals are responsible for the safe storage of all parts of your medical records, including copies of images in this context.



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Our team at the Cancer Center Peter MacCallum has developed the SecondEars smartphone application as part of a research project. This application will allow patients to record their consultations and exchange videos with family and friends.

It is important that this application is designed to be integrated and supported by hospitals and other healthcare services, once they are carried out in the health service, recordings can be downloaded and stored in the patient's medical records.

Patients will have full control over what appointments they want to record. We hope this service will be available to healthcare providers throughout Australia.

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