Telephone fraud: what are they and how to protect yourself?


Deceptive calls of the Mozambique and Congo numbers in the tsunami in Lithuania have once again warned that fraudsters use all possible means to rely on people, businesses and communication operators. There are dozens of these methods, many of them coming in contact with the Lithuanians. So, how do you identify fraudsters and do not direct them?

Telephone fraud: what are they and how to protect yourself?

"The damage caused by telephone fraud every year in the world is estimated at tens of billions of euros, while lighters from telephone numbers from exotic countries are just one of the ways they are used. They use people's credibility and habits: they call back when they find an unanswered call SMS number, help in the event of an unsuccessful visit of a nearby friend or friend, confirm a winning prize with SMS with a special code, etc. Sometimes the gaps in the hardware are also exploited. It is important that people can distinguish between mice and cereals and do not resist pressure or temptation, "says Darius Meizeraitis, Head of International Business at Telia.

The attack last weekend made people aware that they did not have to respond to all missed calls because we ignored the email sent by the princesses. Million letters worthy of the legacy. And most importantly, pay attention because scammers are constantly checking people's trust. So, what methods of phone fraud are popular in Lithuania and the world?

It uses human naivety

Lithuanians are more often than not faced with fraudsters who pretend to governments, banks, business people or even relatives that they are losing money, internet banking, bank cards and personal data. Rare but common examples – when people try to load certain goods or services. In both cases, the signs of fraud are issued instantly. It is important for people to remember that you can call official offices for state agencies or businesses, and if you are talking about a friend or relative, contact them directly.

People should pay attention not only to answering calls, but also when sending text messages, because in some cases they may cost more than they seem. In Lithuania, there have already been instances when one person sent SMS messages with a short-term tariff to service subscribers, and a couple of euros were charged each week from their account.

"People can be invited to send such messages to themselves, for example by offering a lottery and winning a luxury smartphone. There is also an example when such messages were automatically generated by the phone when someone clicked on an online ad – a" Send "button is required. It blocks our counterfeit services and lotteries for our customers, but we can repeat new cases at any time, so we always ask our customers to notify our experts, "notes D. Meizeraitis.

Scammers can send text messages themselves. Popular fraud abroad is when people send SMS messages on behalf of banks, informs them of any changes or obligations of people, and calls for more information to call on that phone. After collecting, the scammer hit the other end of the handset, trying to extract personal bank cards or online banking information.

Scammers can also send an SMS or call if you posted an ad on the Internet to sell or buy something. The purpose of this scam is to obtain the product of the product without any payment or to give money without having to send the promised purchase. In such cases, it is easier to protect yourself against fraud by simply meeting with a buyer or seller.

You can not protect yourself against all the attacks

Calls or sending SMS messages at premium rates can automatically be triggered by malicious devices. These processes take place in the background and people can not see or stop. Gadgets that perform such actions are removed from trusted devices stores, such as the Apple App Store or Google Play, but they should be careful about which permissions are installed. For example, if the calculator requires access to an SMS and call management, you should look for another. There is also a higher risk for those who install gadgets from unreliable sources. However, this type of fraud is monitored worldwide, in blacklists blocked by international organizations, harmful numbers are identified.

People also face phone fraud while on the go. If the phone connects to an unreliable operator, this part of his call should not be geared to where it should be. For example, when you go to a country in Africa to call homeowners, the handset rises, and on the other side you hear non-Lithuanian "Hello" and exotic local music. You can already call a subscriber, but the money for the first call is charged and the local operator or broker enters the pocket.

"This is the so-called" error monitoring ", but people can not be protected in any way because they are carried out by operators in these countries. These cases are extremely rare and can only occur in exotic countries. This is not entirely important in Europe, as all our operators have agreed on low roaming tariffs on our continent as well as large, well-known companies operating in many countries. In the case of other countries, it is preferable that a partner with an operator is less likely to be his customers have faced such problems ", – says D. Meizeraitis.

Phone cheats can be sought not only from people, but also from communication providers. For example, business customers have telephone stations known as private business exchanges (PBXs) that can interrupt huge calls to specific countries, networks, or certain numbers to receive revenue from charges for incoming calls between operators. If you notice such cases, please inform the operator about this.

Reserve shame not

"Two things are important to fight fraud: first, it's an operator experience – the more the company is aware of different types of crime, the better the partners are, the safer that customers can feel. Secondly, people are self-aware and help people report to us about suspicious activities, and our experts contribute to public education: they explain to their children that they need to set up a password on the phone, they can not be unlocked at school and after school, and the connection with unknown WiFi can be dangerous ", notes D. Meizeraitis.

Making people advice is an expert Telia stressed that the key is to remain cautious and keep the phone in the same position as any other object: use passwords, do not lose strangers, do not call unknown numbers and losers – block your account and change passwords.

People owe their credit limit due to the unexpected massive cost of mobile devices. All new Telia customers receive a credit limit of € 100, which can be increased or reduced by calling operators.


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