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Google homepage: Google employees listen to conversations



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Every 500th voice command is rated by employees on Google. A drop from Belgium shows that there are also many inadvertently recorded calls and phone calls – with private and intimate content.

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Every 500th voice command is rated by employees on Google. A drop from Belgium shows that there are also many inadvertently recorded calls and phone calls – with private and intimate content.

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Google employees also listen to conversations that users create with Google's assistant. More than 1,000 audio recordings of smart devices were broadcast to the Belgian publisher of VRT. Some of these were inadvertently recorded because the server accidentally heard the trigger word. Interviews that were listened to and copied by Google employees sometimes included private and intimate information, such as health.

Private and intimate information

Sound recordings come from voice commands and conversations that Belgian users have with Google Home devices or Google Assistants on Android smartphones. About 1,000 such videos must be heard and copied by Google's partner every week. In a Google statement, Google employees wrote about 0.2 percent of voice commands and conversations. That's at least every 500th voice command. This is very likely unintentionally recorded because the assistant often does not understand the debates.

One of the contractors or language specialists, as Google has called, has uploaded over 1000 shots to GPL. The publisher could partially check the recordings by transmitting them to the affected people. Among other things, the Flemish old parents, whose son and grandson are in the background (desired) recording conversation. The title was also named in the clip for the publisher to contact them. For example, in other clips, Google employees can listen to users who have requested weather forecasts, hours of work or pornographic videos.

Unintentionally and secretly: the assistant talks

The Google server inadvertently recorded about 150 shots of recorded audio recordings. Below are the fragments of telephone conversations and private conversations. Among them were people who discussed personal and health issues such as wound healing, childhood growth, or love life. Other private conversations and conflicts can be found in the videos.

Precise information would "scare" users

Michael Veale of College London criticizes the fact that the information in the privacy policy is very vague, which is contrary to the general regulation on data protection, which requires accurate and user-understandable information about what happens to his data. "I do not think Google did this because it would look scary" Veal tells Wired.

In April, it was announced that employees in Amazon evaluate voice commands. Unlike Google and Apple, additional customer data could also be seen. With Apple Siri's voice assist, users can not delete their voice recordings. On the other hand, Veale filed a complaint with the Irish Data Protection Supervisor.

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Learn more about: Google Home

Source: Golem


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