The National Consumer Service (Sernac) reached an agreement with these banks for seven banks respond to fraud affecting their clients, in the context of collective mediations, which began almost two years ago in March 2017.
The idea is that banks from the contracts of their clients exclude a series of clauses related to possible fraud, as banks, according to Sernec, tried to exclude their liability in the scams, such as phishing or phishing, in advance.
For director of Sernac, Lucas del Villar, that is "Good news for consumers in the view that there are seven banks that are adapting their accession treaty in addition, they commit themselves to a cultural change in the response to the poor use that can be done by third parties who are criminals, with credit cards, debit cards and, above all, fraud. "
According to Del Villar, Sernac will be more cautious in respecting this agreement with new legal powers, as well as Law 20.009, which justifies the liability of card issuers when a customer warns of these crimes.
The entities with which Sernac agrees with this measure are Consortium, Banco Internacional, BICE, Santander, Banco Falabella, Security, BCI and Scotiabank.
The Banco Santander The only one of the eight banks that entered this collective mediation disagreed with the Consumer Protection Agency and the advanced measures that will be timely reported.
In fact, a week ago the Santiago Court of Appeal accepted the protection and Banco Santander has ordered to return the discounted funds to a client who was the victim of the fraudulent use of his credit card in Italy.