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For the sake of success, Epic could swim in the pool of money Fortnite and the debut of his exclusive competitor Steam, but also – if I hear the Better Business Bureau – say – in hot water with his customers.
Today, the Better Business Bureau announced that it has awarded Epic with F, which is the lowest possible level, and on its website lists 247 "missed customer complaints".
"Most of the complaints filed by BBB against Epic Games deal with customer services and issues related to repayment or replacement," wrote BBB. "BBB has repeatedly tried to get in touch with Epic Games, but the company did not respond."
It should now be noted that the BBB is not an official government or regulatory body, despite the fact that it can indicate its dignified name with a dress and a tie. Instead, it is a national network of non-profit groups that strive to make companies better by providing services such as dispute resolution, lobbying against fraudulent business practices, and providing information to consumers via corporate and company websites.
However, in the past years, she has been accused of shady deals in connection with a paid corporate accreditation program and a questionable assessment practice in which companies that were taken by government authorities against them were involved. These allegations have led to changes in the organization, but, if nothing else, the fact that companies have to pay to become accredited represents a constant conflict of interest for BBB, which has nevertheless proved to be very profitable for non-profit organizations.
Many complaints on the Epic BBB site are focused on unauthorized credit card charges and intrusions into the account Kotaku at the beginning of last year. That's what Epic said Kotaku "they are aware of cases where user accounts have been compromised using well-known hacking techniques" and that they "seek to resolve these issues directly with those who have been affected by it", but this issue appears to be persistently , given that many of these complaints have been made in the last few months.
Other complaints relate to the lack of reimbursement and what people consider are unfair bans and omissions. "Epic games have torn me for 12 years," reads the December 2018 complaint. "His account was banned because someone had invaded it and did nothing to help, support or save."
As the representative of Epic said Kotaku that the company actually addressed complaints on its side BBB – only through its channels. "Epic Games is not affiliated with the Better Business Bureau and has redirected all complaints filed by BBB to our support staff," said a spokeswoman who offers a link to the Epic Help website.
For the time being, F remains, which means that Epic is in the mud with Valve, which for many years has been sporting the most black letter BBB. This is not good for Epic's ability to climb C +: now that Epic is launching a new store, it will have a whole new type of complainant.
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